Refund policy

Because every Sundazila piece is made to order in your chosen colour, size and design, we follow the return policy below. Please read it before placing your order.

Damaged, defective or wrong item

If your order arrives damaged, has a stitching defect, or is not what you ordered, WhatsApp or email us at sundazila43@gmail.com within 3 days of delivery with your order number and clear photos or an unboxing video. We will repair, remake or replace the item free of charge, or refund you if a fix is not possible.

Custom and made-to-order items

Custom-stitched items (your size, colour or design) cannot be returned or exchanged for change of mind, because they are made especially for you. If there is a fitting issue caused by our stitching against the measurements you gave us, we will alter it free of charge.

Ready-made items (socks, standard-size tees)

Unused items in original packaging can be exchanged within 3 days of delivery. The customer pays the return delivery charge unless the item was faulty.

Order cancellation

You can cancel free of charge within 24 hours of placing your order. Once cutting and stitching has started, custom orders cannot be cancelled.

Refunds

Approved refunds are sent within 7 working days by bank transfer or JazzCash. For Cash on Delivery orders we will ask for your account details.

Questions? Email sundazila43@gmail.com and we will be happy to help.